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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

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About us

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Frequently Asked Questions

Why isn't the OsteoTest available on the NHS? 

Hundreds of new devices, medications and tests are developed and submitted for review by the NHS each year. Since OsteoTest was developed, osteolabs has been in discussion with a number of clinicians and experts in osteoporosis within the NHS and private clinical practice. OsteoTest has been the subject of many clinical studies to demonstrate it's efficacy, however, it takes many years and a lot of data before new tests and medicines are fully adopted by the NHS. As the test can be taken at home, we were keen to make it commercially available as soon as possible, whilst we continue our discussions regarding broader NHS adoption. 

Why do I have to take my urine sample first thing in the morning?

It is important that your urine test is taken first thing in the morning, to avoid an inaccurate reading; if you have eaten, drunk or taken medication these could all interfere with the result.  

Why do I need to list all my medication and supplements on the self-disclosure form?

Certain medications and supplements can affect your risk of developing osteoporosis. Some supplements, particularly those containing higher levels of calcium, can affect your result as you may be excreting calcium from your supplements in addition to the calcium from your bones. The lab has to make an adjustment to their calculations if you are regularly taking a high strength calcium supplement.

Why can't I take the test if I have a known kidney condition?

If someone has a known kidney dysfunction, we do not recommend that they take the test as it may give a false reading. Having a kidney dysfunction alters the calcium signal from the bone, obscuring the result to more negative values, eventually implying an apparent calcium loss although the person may actually be healthy.

Why does it take so long to get my results?

It can take up to 21 days for your results to become available. Once you have sent your sample back to our UK Head Office, it is then forwarded to our laboratory in Germany. The sample undergoes a number of detailed tests and analysis before your personalised report is generated. 

What do I do if I lose my barcode and can't download my results?

If you have lost your barcode, just send an email to and we will be happy to remind you of your barcode. 

If you are struggling to download your results, please contact us and we will be happy to advise further. We can also post them if you prefer. 

Why is the test so expensive?

The urine sample is analysed in a complex procedure with highly specialised equipment and software. For your safety, the analysis is carried out according to the highest quality standards. The cost of the test includes everything you need as well as all shipping. 


I already have osteoporosis. Is the test also worthwhile for me?

Yes, definitely. Whether you are currently receiving treatment or are on a treatment holiday, the test is highly sensitive and will show the current status of your bone health thus indicating if your treatment is being effective or if you need to seek further advice and perhaps re-start your treatment. 

The test can be taken easily and quickly, and safely repeated as often as you like.

What do I do if I or my GP don't understand my results?

If you or your GP do not understand your results we are very happy to speak to you. We can send your clinician further information which explains the test in more detail as well as a number of clinical papers to demonstrate the effectiveness of the test. We can also arrange a further discussion with our in-house clinician or a private Rheumatologist who is familiar with the test. 

Your contact person

We will be happy to answer any further questions you may have about
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